Cancellation & Refund Policy | ChocoCoorgSpice™

Cancellation & Refund Policy

At ChocoCoorgSpice™, customer satisfaction is our priority. Please read our cancellation, replacement, and refund policies carefully before placing an order.

🔄 Return & Replacement Policy

All products purchased from www.chococoorgspice.in are covered under our 2-Day Replacement Guarantee.

If you receive a damaged, defective, or incorrect product, please contact us within 2 days of delivery.

After verification, we will arrange a replacement product at no additional product cost.

Customers are required to return the original item to our address for replacement processing. Return courier charges must be borne by the customer.

⚠️ Damaged, Expired or Defective Products

If you receive:

Damaged products
Expired items
Defective products
Incorrect orders

Please immediately contact our support team with order details and product photos for quick assistance.

Our team will review the issue and provide a suitable replacement or resolution based on the situation.

❌ Order Cancellation Policy

Customers can cancel their order before the product is dispatched.

To request cancellation, please contact us as soon as possible using the contact information provided below.

Once an order has been shipped or dispatched, cancellation requests may not be accepted.

📌 Important Notes

Products damaged due to misuse or mishandling are not eligible for refunds or replacements.
Refunds are processed within 7 business days after approval.
Please keep the original packaging and labels for return processing.
Policy terms may be updated without prior notice.
Refund timelines may vary depending on payment provider or bank processing.